Careers that Change Lives
The Practice Clinical Product Specialist (PCPS) is a field-based position primarily responsible for the implementation and training of Medtronic Gastrointestinal & Hepatology (GIH) practice customers and potential customers on clinical indications and applications for the GIH product portfolio in partnership with sales. The PCPS will serve as the customer facing clinical product expert responsible for developing greater customer depth in both product and clinical understanding. The PCPS team may also be required to help support and launch other products that may be developed, sold or promoted by the GIH division in the practice setting. Additionally, the PCPS is required to be continuously responsible for developing their personal greater depth of knowledge to serve as the clinical experts for the company. By doing so, the PCPS can convey this information in an effective manner to help support optimal utilization of the practice portfolio to the widest range of healthcare providers possible.
A Day in the Life
Must Have: Minimum Requirements
Provide clinical product demonstration and clinical education to targeted accounts through 1:1 and group interactions to increase customers’ understanding and proficiency of Medtronic GIH product portfolio in the practice. Lead post-sales activities, including implementation, product education, in-servicing, and ongoing support for Medtronic GIH products
Planning & Execution
- Support sales strategy; working with sales team to achieve business plans and drive utilization of the products
Support sales team efforts in lead generation and pre-sale clinical evaluations and demonstrations of products to demonstrate clinical value in the practice setting
- Support Marketing and sales by appropriately communicating customer feedback, field product performance and competitive intelligence, as required for current technologies and product launches
Partner with sales to bring awareness around customers who could benefit from extended coverage through service contracts/plans to new and existing hospital customers
Collaborate and share best practices and other key insights with other PCPSs to help support them, their regions, and maximize the entire team’s effectiveness and efficiency as well as support and train newly hired PCPS team members
Through Salesforce.com (SFDC) update account information regarding installation, in-service and training records, per corporate guidelines and established standard operating procedures
Consistently perform administrative responsibilities, such as: expense reports, activity reports, and other business requests
Perform all online trainings within assigned timelines demonstrating proficiency.
MITG BUSINESS DESCRIPTION
The Minimally Invasive Therapies Group (MITG) is part of Medtronic plc, the global leader in medical technology. We are committed to ongoing breakthrough developments in leading-edge technology, unrivaled service and support, and uncompromising leadership. From advanced energy-based surgical devices to decades of experience across areas of respiratory care, we offer unmatched clinical and economic value through our range of market-leading brands. Our trusted technologies deliver performance and inspire confidence through a comprehensive approach that takes every element of a patient's health into careful consideration.
Nice to Have
- Bachelors degree required
- Minimum of 4 years of relevant experience, or advanced degree with a minimum of 2 years relevant experience
- Demonstrated ability to articulate highly technical information to a diverse audience
Ability to troubleshoot basic technical issues that may occur with any of Medtronic GIH Portfolio of products
Ability to establish and maintain good working relationships with all functional areas
Ability to multi-task and work independently
Good computer skills with specific skills in Microsoft Office: Power point, Excel, and Word
4-year College Degree with Preferred with a Nursing Degree, or Certificate or License in the Healthcare Field
Experience in the healthcare field
Professional education and training experience
Demonstrated success in working in a team setting and matrix managed environment
Excellent interpersonal, written and verbal communication skills with individuals at all levels in business
Strong organization and time management skills
Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems
Usually in conjunction with an account manager, oversee successful execution of regional and local educational courses
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to be independently mobile.
- The employee is also required to interact with a computer and communicate with peers and co-workers.
Other examples: Able to lift 50 pounds, Able to view items through microscope, Extended periods of time doing computer-based work
Ability to travel overnight to client facilities by auto or aircraft 50-75% of the time including some weekend travel
Ability to install equipment on-site. May be asked to set up exhibit displays at tradeshows.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.