At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.
About the Role
As a Content Coordinator, you'll work with team members across our organization to write and edit help articles, canned responses, and internal knowledge base articles. Content Coordinators work across lines of business and product teams. You may be a good fit if you enjoy writing clear and engaging content, are able to distill broad concepts into concrete steps, and enjoy project management/stakeholder management. Uber does not provide visa sponsorship and/or relocation support for this role.
What You’ll Do
What You'll Need
Write and edit support copy across multiple channels including: external help center, saved responses, and internal knowledge base
Effectively manage and prioritize steady stream of content requests from multiple departments with short, frequently changing timelines
- Be assigned to 1-2 line of businesses and/or project managers to develop subject matter knowledge; work closely with project managers to develop content for product launches, policy updates
Learn and master multiple knowledge base and content management tools
Assist with ongoing large-scale content audits to ensure adherence to proper tone and style guidelines
- Work cross-functionally to ensure all content adheres to legal, brand, and support tone/voice guidelines
Proactively identify opportunities to improve workflow and processes
Bonus Points if
Candidates must submit a writing sample to be considered for this role:Click to submit writing sample
Exceptional written and verbal communication skills
Detail oriented and excellent prioritization skills
Excellent interpersonal skills and ability to establish trust with partners
- Organized, self-driven, and comfortable handling a high volume of content requests caseload
Optimistic leadership skills, an enthusiastic attitude, and passionate about making every support interaction as a chance to impact our riders and driver partners in a positive way
About the Team
Familiarity with Confluence or other enterprise Content Management Systems (CMS)
Experience writing or editing copy, or developing support content
- Experience creating flowcharts and process maps with tools, like LucidChart
At Uber, we support millions of customer support interactions each year with the help of thousands of support agents around the globe. The NorthAm Community Operations team ensures that we are providing high-quality support at scale.
The Content Specialist Team is a team of content and process experts. The goal of the Content Specialist Team is to develop a wide range of agent-facing and customer-facing support content. You may be a good fit if you have a passion for striking the right tone in your copy and distilling complex ideas into elegant flow charts.