Job Details : Desktop Support Technician - eXcell, a division of CompuCom Systems, Inc.

Desktop Support Technician

eXcell, a division of CompuCom Systems, Inc.

Job Location : Niskayuna, NY, USA

Posted on : Fri, 11 Jan 2019 13:47:44 GMT

Job Description :

You’re covered with e*X*cell. We offer our temporary employees full benefits. Always have. Always will. Join us!

* * * Contract to Hire Opportunity* * *

Desktop Support Technicianneeded with strong customer service and troubleshooting skills. Work hours will be M-F, 8-5, with no on call or OT.

Summary: Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.

Major Job Duties:

  • Test, image and clean PCs, laptop, monitors, printers, and other related hardware
  • Maintain, analyze, and troubleshoot, software and computer peripherals
  • Set up, configure and add all hardware
  • Assist Corporate Deskside Support Technicians with large IMACs
  • Assure that all tickets requiring follow up work and/or calls receive appropriate attention
  • Provide technical support to end users via telephone
  • Back up and burn end user data
  • Assist in developing and documenting improvements to current processes
  • Assist coworkers in resolution of end users’ technical issues
  • Assist coworkers in the execution of established processes and escalations


  • 2-5 years of hands-on technical knowledge of laptop and desktop design and software installation required
  • Familiarity with standard tech support concepts, practices, and procedures
  • Experience and judgment to plan and accomplish goals
  • 1 to 2 years’ experience in a break-fix environment
  • Ability to lift and palletize heavy equipment (PCs, monitors, printers)
  • Strong verbal and written communication skills
  • A certain degree of creativity and latitude required
  • High School Diploma or GED required

W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **e*X*cell™ Supports Equal Employment Opportunity** e*X*cell™, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit

Job Type: Full-time

Salary: $20.00 /hour


  • Desktop Support: 3 years (Preferred)
  • Troubleshooting Software and Hardware: 3 years (Preferred)
  • Setting up, configuring and adding all hardware: 3 years (Preferred)
  • Customer Service: 3 years (Required)

Work authorization:

  • United States (Required)
Apply Now!

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