IT Support Analyst

FocusMD Holdings, LLC

Job Location : Carnegie, PA, USA

Posted on : Fri, 25 Oct 2019 19:32:11 GMT

Job Description :

Job Type:

Full-time - M-F 8-5 with some evenings and weekends as needed.


FocusMD is seeking an experienced IT Technician to grow with our rapidly expanding team.

This position will provide support for both customers and internal resources ranging from simple PW resets to hardware builds.


  • This position will be responsible for any or all of the steps to build and deploy client PC’s/LT’s
  • Make / Receive Phone Calls
  • Updating a ticketing system with notes and time documentation
  • Serving as the first point of contact for users\customers seeking technical assistance through the help desk system, addressing user tickets regarding hardware, software, peripherals and networking
  • Performing remote troubleshooting through diagnostic techniques and pertinent questions
  • Direct unresolved issues to the next level of support personnel
  • Follow up with clients to ensure their systems are functional
  • IT infrastructure installation, maintenance and support of hardware including managing all Desktop Support activities, Email support, and administration of Telecom systems.
  • Implement and support according to corporate compliance, policies and procedures.
  • Support peers on other projects and tasks while balancing regular duties
  • Candidate may also be assigned other responsibilities such as planning, equipment staging, etc. as change occurs
  • Support documented third party vendor applications – installation, user setup and user support.
  • Help determine, recommend and implement hardware and software upgrades for business applications, desktop, laptop, etc.

Required Skills

  • Excellent written and verbal communication skills are a must
  • Customer-oriented attitude
  • Ability to follow standard company process
  • An analytical approach to IT Troubleshooting
  • Understanding of MS Office suite
  • Understanding of network and IP printer configurations
  • Ability to work in a team environment
  • Understanding of Backup Software Solutions
  • Knowledge of network security practices and anti-virus programs
  • Ability to perform remote troubleshooting and provide clear instructions
  • Excellent problem-solving and multitasking skills


  • 3-4 Years of IT Experience or a combination of experience and education.
  • 1-2 years of experience supporting Windows 10 desktops and laptops
  • 1-2 years of experience supporting Windows Server 2008 and 2012
  • Experience troubleshooting and resolving software and hardware issues.
  • Experience building and configuring desktop PCs
  • Experience installing software, patches, updates on Desktops, Laptops, Servers
  • Experience troubleshooting basic network, software, and printing problems
  • Experience administering Microsoft Active Directory and Group Policy
  • Physical networking (Ethernet cabling, telecom, patch panels) a plus


  • Health, dental, and vision insurance
  • Retirement plan
  • Paid time off

This Job Is Ideal for Someone Who Is:

  • An excellent communicator
  • Dependable
  • People oriented
  • Detail oriented

Job Type: Full-time

Salary: $27,500.00 to $33,500.00 /year

Work Location:

  • One location


  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off
  • Professional development assistance
Apply Now!

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