Do you have 1-2 years of Medical Front Desk/Secretary Experience?
Under the direction and supervision of the Nurse Manager and Registered Nurse, the secretary is responsible for assisting with the management of the Urgent Care Center and performing secretarial and receptionist duties. The secretary is also responsible for patient registration, record processing, supply and equipment requisitioning, as appropriate, and management of incoming telephone calls.
% of Time Spent
1. Receptionist/Secretarial Duties – include but not limited to: 85%
a. Greets patients, families and other visitors in a pleasant, friendly manner
b. Provides general directions to those customers who inquire within the building or to the local surrounding area
c. Organizes and maintains patient waiting room and brochure racks
d. Answers telephones within 3-4 rings
e. Identifies patients that need to be seen by the Physician or Nurse Practitioner immediately
f. Obtains authorizations from employers for each occupational health patient
g. Completes registration in multiple computer applications for both UCC and occupational health patients
h. Provides “bedside” registration as required
i. Completes disposition of patient charts
j. Copies chart for transfer/makes calls as needed
k. Prepares, maintains and dispositions UCC and occupational health medical records
l. Provides follow up correspondence for occupational health
m. Obtains and stocks patient brochure racks
n. Maintains daily log and statistics for patient type and each type of service received
o. Communicates daily census
p. Orders office supplies
q. Handles “lost and found’ items
r. Sorts and distributes incoming mail
s. Provides information to billing office as needed
t. Collects Quality Management data per Nurse Manager
u. Locates archived medical records for occupational health
v. Files, maintains and organizes medical records for specified time frame
w. Collects totals and reconciles co-pays for both UCC and occupational health patients
x. Maintains and reconciles petty cash drawer
y. Totals and submits deposits to hospital cashiers office daily
2. Assists the staff in general function of the Center which may include, but not limited to: 5%
a. Stocks/restocks to maintain adequate supplies throughout the Urgent Care Center
b. Reports repairs or needs to maintenance
c. During Code Blue, makes appropriate calls, arranges for ambulance and takes notes of events
3. Responsible for all safety regulations and reporting of any safety issues 5%
4. Performs other duties as assigned 5%
High School Diploma or equivalent.
- MEDICAL TERMINOLOGY REQUIRED
- Excellent customer relations skills.
Ability to make decisions related to sphere of responsibility as secretary.
Verbal and cognitive abilities required to communicate effectively with internal and external customers.
Manual dexterity needed for computer operation, management of patient records, supplies, equipment and operation of telephone system.
Maintains Basic Life Support Certification (BLS).
Must complete a minimum of 6 Contact Education Hours annually.
The most significant of duties are included but this does not exclude occasional work assignments not mentioned or developmental duties.
- Employee is required to sit frequently and walk occasionally.
Employee is frequently required to bend, squat, crawl, kneel, climb, lift waist to overhead.
Employee is occasionally required to reach forward and reach overhead.
For repetitive action, employee is required to use both hands for simple grasping and pushing/pulling.
- Employee is occasionally exposed to electrical hazards and CRT terminal work.
Member of comprehensive health care team, including other health care provider, patient, family members, signification others and visitors.
Takes direction from: UCC Director, Nurse Manager, Registered Nurse, and Physician/Nurse Practitioner
Provides direction to: Patients and family members
Supervised by: UCC Director, Nurse Manager
Faithful to our Episcopal-Presbyterian heritage and its ministry of healing, St. Luke's is dedicated to improving the health of the community. Using talents and resources responsibly, our medical staff, employees and volunteers provide care for the whole person with compassion, professional excellence, and respect for each other and those we serve.
Core Values: Human Dignity, Compassion, Justice, Excellence, and Stewardship.
Human Dignity: We accept and treat all persons as being created in the image of God.
Compassion: We respond with caring to the needs of others as if they were members of our family.
Justice: We honor each person's rights and responsibilities in light of the common good.
Excellence: We set and strive to attain high standards of performance and continuous improvement.
Stewardship: We use our talents and resources wisely, with honesty and integrity.
FACES - Friendly - Available - Caring - Efficient - Safe
Communication Standards: Promotes and provides courteous and effective communication with internal and external customers.