On Call Scheduler - Humana : Job Details

On Call Scheduler


Job Location : Work at Home, USA

Posted on : Fri, 08 Feb 2019 21:12:44 GMT

Job Description :


The Referral Coordinator 2 schedules and pre-registers patients for exams and procedures with specialists and providers outside of the primary care physician's office. The Referral Coordinator 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.


The Referral Coordinator 2 gathers and communicates all relative information and preparation instructions to patient and referring providers. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Required Qualifications

  • High School Diploma or equivalent
  • less than 3 years of hands-on healthcare experience in a clinical setting, preferably within the Medicare population
  • Proficient with medical terminology
  • Proficient with Microsoft Office applications including Microsoft Word, Excel and Outlook
  • Experience with Electronic Medical Records
  • Excellent professional communication abilities, at all levels within the organization and with patients, at all times
  • This role is considered patient facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB

Preferred Qualifications

  • Bachelor's Degree in Healthcare or Business Administration
  • Knowledge of ICD 10 and CPT coding
  • Referral experience
  • Medical Assistant or Professional State Certifications related to healthcare
  • Bilingual in English and Spanish

Additional Information

Scheduled Weekly Hours

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