Operations Support Specialist - United States District Court, Northern District of Texas : Job Details

Operations Support Specialist

United States District Court, Northern District of Texas

Job Location : Dallas, TX, USA

Posted on : Tue, 05 Mar 2019 20:21:12 GMT

Job Description :



Position Title: Operations Support Specialist #19-07

(One or more positions may be filled)

Location: Dallas, Texas

Closing Date: Open Until Filled

Salary/Range: CL-24/CL-25 ($39,196 - $54,120)

POSITION OVERVIEW: The United States District Court for the Northern District of Texas is

recruiting for a Customer Service Clerk in the Dallas office. The incumbent provides front line

customer service, maintains official case records, reviews submitted documents to determine

conformity with federal rules, processes new case information and documents, and processes mail and payments.


1. Provides customer service at the Clerk’s Office front desk.

2. Answers case-related inquiries and provides information on filing procedures. Inquiries may

be received in person, by telephone, or through the court’s online help desk software.

3. Makes summary entries of documents and proceedings on the electronic docket. This

includes, but is not limited to, such items as complaints, petitions, indictments, pleadings,

motions, responses, minute entries, and orders.

4. Reviews documents to determine compliance with federal and local rules and routes copies

of documents to proper office(s)/person(s). Distributes orders, notices, and judgments when

entered on the docket. Prepares and issues summons and warrants upon order of the court.

5. Ensures that statistical information is accurately reflected when a case is opened or closed

and assists in case management by ensuring the quality of all docket entries using the court’s

quality control program.

6. Performs various tasks related to maintenance of court records.

7. Opens mail, logs remittances, writes receipts for payment, reconciles transactions, and

prepares deposits in accordance with internal controls policies and procedures.


To qualify for the position of customer service representative, the candidate must have a minimum

of two years experience in customer service, experience working in a team environment, and a

strong work ethic. Knowledge of legal terminology and experience handling sensitive material is

preferred. The candidate must possess strong verbal and written communication, organizational,

and analytical skills. The candidate must also be proficient in computer programs, including Adobe

Acrobat and Microsoft Office. High school diploma or equivalent is required, and a bachelor’s

degree is preferred.


Employees of the U.S. District Court are entitled to benefits, which include participation in the

Federal Employees Retirement System, choice of a health benefit plan from several options, dental, life insurance, long term disability, long term care, annual/sick leave, federal holidays, and periodic salary increases. This position is subject to mandatory Electronic Funds Transfer for payment of net pay.


Employees of the U.S. District Court for the Northern District of Texas are excepted service

appointments. Employees are considered at will and are not covered by federal civil service

classifications or regulations. Immigration law requires public employers to hire individual who are

lawful permanent residents (i.e., green card holder) seeking U.S. citizenship.

Due to the high volume of applicants received, the Court will only communicate with applicants

who will be considered for interviews. Applicants selected for interviews must travel at their own

expense, and relocation expenses will not be reimbursed.

Candidates who are selected for employment in the judiciary must successfully pass a background check or investigation as a condition of employment. The background check will include, at a minimum, an FBI fingerprint check. Full field investigations will be conducted on positions that are classified as high-sensitive. Once employed, the candidate may be subject to periodic background investigation updates.

Qualified applicants may submit a detailed resume and salary history to:

Human Resources - #19-07

United States District Clerk’s Office

1100 Commerce Street, # 1452

Dallas, TX 75242

**** The Court is an Equal Opportunity Employer ****

The Court reserves the right to modify the conditions of this job announcement, to withdraw the announcement, or to fill the position

sooner than the closing date without prior notice. The U.S. District Court requires employees to adhere to a Code of Ethics and Conduct. This court provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and interviewing process, please notify the local human resources

representative. The decision on granting reasonable accommodations will be made on a case by case basis.

Job Type: Full-time

Salary: $39,196.00 to $54,120.00 /year


  • Court: 1 year (Preferred)
  • Microsoft Office: 1 year (Preferred)


  • High school or equivalent (Preferred)
Apply Now!

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