Performance Manager (Program Manager 1A)

Louisiana Department of Health - Office of Public Health

Job Location : New Orleans, LA, USA

Posted on : Wed, 15 Jan 2020 22:20:56 GMT

Job Description :

This position is a leadership position within the Office of Public Health (OPH), Bureau of Planning and Performance. The incumbent will serve as the lead for OPH’s performance management system, ensuring that the performance of public health processes, program interventions, and other activities is effectively monitored. This position is responsible for working collaboratively across the organization to develop and manage a fully functioning performance management system that is integrated into health department daily practice. As such, this position aids the Office in effectively measuring performance, demonstrating accountability, and ensuring compliance with Public Health Accreditation Board standards. The successful candidate is a highly-motivated, accountability driven employee skilled at managing data, people, committees and processes to meet challenging timelines.

Key deliverables include:

  • Identification of organizational objectives across all levels of OPH that contribute to organizational and program-level strategic priorities
  • Identification of indicators to measure progress towards achieving objectives
  • Operation and documentation of a system of monitoring progress and reporting
  • Analysis of performance data to identify areas where achieving objectives requires focused quality improvement processes
  • Collaboration on development and management of OPH’s State Health Improvement Plan dashboard
  • Continued accreditation compliance with the Public Health Accreditation Board (PHAB) standards; annual reports to PHAB and preparation for reaccreditation
  • Training and engagement of staff in development and implementation of a performance management system
  • Enhancement and coordination of OPH’s efforts to assess customer satisfaction
  • Collaboration across departments and agencies to ensure alignment and optimal use of resources; meetings and committees convened and facilitated as needed

Personal attributes that support success would include:

  • Self-motivated, well-organized self-starter, accountable to meet strategic aims
  • Excellent computer skills including developing data collection systems and monitoring tools
  • Ability to lead both small and large initiatives to achieve targeted deadlines and outcomes
  • Direct and clear in verbal communications
  • Excellent writing skills, both technical and professional
  • Adaptable to lead both technical and non-technical teams
  • Ability to develop and manage many activities at one time
  • Possesses relationship building skills- internal and external to the organization

Preferred background or experience in:

  • Public Health–including Public Health 3.0
  • Organizational performance management
  • Performance improvement, certification in Lean Six Sigma (at the Green Belt level or above), and knowledge of program evaluation theory and/or performance management frameworks such as Baldridge, Balanced Scorecard, and Results Based Accountability
  • Preparation of surveys, questionnaires and reports
  • Public Health Accreditation Board accreditation
  • Project Management Professional
  • Organizational management experience

Important:Job could be based in Baton Rouge or New Orleans depending on location of selected candidate.

Apply directly on at Alternately, submit application through Indeed for pre-screening before submitting through All applications must be submitted through by January 28, 2020, to be considered.

Job Type: Full-time

Salary: $4,630.00 to $9,110.00 /month


  • related: 4 years (Required)

Work Location:

  • One location


  • Health insurance
  • Dental insurance
  • Vision insurance
  • Retirement plan
  • Paid time off

This Company Describes Its Culture as:

  • Outcome-oriented -- results-focused with strong performance culture
  • Team-oriented -- cooperative and collaborative
Apply Now!

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