- : Job Details

Undisclosed

Job Location : , USA

Posted on :

Job Description :

*Various Locations (Conrad, Great Falls, Havre, Lewistown or Belgrade, MT)

Position Specifics:

Department: Service

Reports to: Corporate Service Manager

Supervises: None

Purpose:

Responsible for administrating the warranty claim process to maximize administrative efficiency and return on warranty claims. Provide consultation and training to the service and parts departments on all matters related to warranty.

Responsibilities:

  • Develops and assists in implementing standardized warranty claim processes for all locations including expiring machine warranty, closing open warranty jobs, and submitting warranty extensions, and over thecounter parts
  • Monitors equipment records for extended and special warranties for expiration
  • Manages and processes parts and service warranty claims including computation of charges of shop work for all locations
  • Works with service managers to ensure there are no expired Product Improvement Programs
  • Understands warranty regulations and is able to provide consultation and training to service managers, techs, and Parts Department on the proper way to proceed with a warranty situation
  • Ensures compliance with non-returnable service parts policies
  • Communicates with departmental management about warranty status on a regular basis

Experience, Education, Skills, and Knowledge:

  • 2+ years experience in Service Department operations
  • Understands theservicesoftware in the dealer business system and Deere Warranty system
  • Ability to use standard desktop load applications such as Microsoft Office and internet functions
  • Ability to write and speak effectively to individuals and groups
  • Ability to create, analyze, and interpret internal reports
  • Attention to detail
  • High School Diploma or equivalent experience

Job Type: Full-time

Experience:

  • Farm Equipment: 1 year (Preferred)
  • Warranty: 1 year (Preferred)

Education:

  • High school (Preferred)

License:

  • Driver's License (Preferred)
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