Driver - Stanley Black & Decker France : Job Details


Stanley Black & Decker France

Job Location : New Orleans, Louisiana, USA

Posted on : 2020-01-24T16:48:07-05:00

Job Description :
Job Description

Title: Van Driver/Customer Service Representative Reports To: Service Operations Manager   Job Summary Van drivers pull, load and deliver goods to customers in a timely, safe and efficient manner on a daily basis. The positions will assume the duties of the Customer Service Representative during delivery down time.   Requirements  

  • Must have a valid driver’s license and a clean driving record
  • Must have a high school diploma or GED equivalent
  • Must be a hard worker with a great work ethic
  • Must be able to demonstrate superior customer service and salesmanship
  • Must have the ability to read and comprehend operations system procedures and computer reports
  • Must be able to perform simple mathematical calculations
  • Must be able to conduct business in a respectful manner and maintain appropriate conduct in and out of the service center environment when representing Stanley Black & Decker
  • Must be able to adhere to the company’s dress code at all times
  • Must be able to learn our products, their applications, care and proper maintenance as well as become well versed in our discounts, pricing policies, product prices and product programs
  • Must be able to adhere to the company’s service policies at all times
  • Able to sit, stand, bend, walk, climb, and remain in static positions for duration of shift.
  • Able to lift five to seventy-five pounds (5-75 lbs.), with or without assistance, frequently.
  •   Duties & Responsibilities   Shipping & Receiving:  
  • Primary responsibilities are to pick-up and deliver tools to our customers;
  • Schedules incoming product repairs and provide information to customers on availability of product and of product service, including prices, delivery dates, etc.;
  • Responsible for verifying accurate and timely deliveries to each customer;
  • Responsible for obtaining and tracking delivery receipt confirmations for each assigned delivery;
  • Responsible for loading and unloading deliveries from the van;
  •   Customer Service:  
  • During unproductive hours this position will assume the roles of a Customer Service Representative;
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services;
  • Administers pricing, identifying all items as a catalog number and description, verifies quantity, and extending all items on customer orders;
  • Services customers on product use and care;
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution;
  • Safe Work Practices:  
  • Follows all safety precautions and policies according to SB&D guidelines;
  • Responsible to inform Service Operations Manager of routine maintenance needed;
  • Inspecting the vehicle and parts to ensure safety on the road daily at start of shift and end of shift;
  •   Administrative Duties:  
  • Responsible for all clerical duties in the service center as well as customer orders and point-of-sales;
  • Uses the POS terminal to process all sale and non-sale transactions;
  • As operational needs change, duties and responsibilities of this position will be subject to change and/or develop per management review;
  • Prepares product or service reports by collecting and analyzing customer information;
  • Other duties as assigned by Manager;
  • Apply Now!

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