Job Location : Hellaby, UK
An exciting opportunity has arisen to join Pearson Education as an appeals administrator, on a temporary basis. These roles are expected to start in August, the contract is expected to last for 1-3 months and there is a possibility of moving to other roles after the contract is completed. It’s also common for successful applicants to go on to be invited to apply for permanent positions in the business as a result of their performance in such temporary roles.
The role will be broadly based around office hours, Monday - Friday, but overtime may be required on occasion.
At Pearson, we believe in learning - all kinds of learning for all kinds of people. Whether it’s at home, in the classroom or in the workplace, learning is the key to improving our chances in life. That’s why Pearson brings together leading names in education to provide content, curricula, assessment, training and information systems to make learning more engaging and effective.
We hire the best people to help us deliver our mission and objectives across a variety of disciplines. People who share our values, improve results and drive initiatives, embracing innovation and technology to provide the best learning experience for students all over the world.
As an appeals administrator at Pearson, you will be part of a motivated and highly skilled team responsible for supporting the appeals process of TAGS (teacher assessed grades). The function of this role is absolutely critical to the successful delivery of exam results.
The role of the Appeals Administrator is varied and will include:-
· General administration
· Working as part of a team
· Computer use
· Problem solving
No experience in a similar role is necessary, as full training and ongoing support will be provided, however, the successful applicant must be able to demonstrate the following skills:-
· Excellent customer service skills
· The ability to communicate with influence
· The ability to work with others to achieve goals
· A commitment to delivering goals in a changing environment
· A high level of attention to detail
· The ability to complete repetitive tasks with complete focus and a high emphasis on quality.
· Good organisational skills
· Be able to communicate effectively with other teams
· Good general Microsoft Office skills
Further to this, the successful applicant will be:-
· Highly motivated
· Able to prioritise and manage their own workload
· Willing to actively seek information and able handle it appropriately
· Prepared to be flexible in their approach to problem solving
· Be able to act on their own initiative.
How to apply
If you wish to apply for this position, please click "apply" and submit a copy of your CV along with a covering letter. Candidates who are successful at the application stage will hear from us within 10 working days and invited to attend a phone interview with our recruitment team.
Diversity and Equality
At Pearson, we believe in the power of difference. Harnessing the unique skills, perspectives, and backgrounds of every employee helps us foster innovation and create the most effective solutions for learners around the world. That’s why we’re committed to ensuring that diversity and inclusion are embedded into everything we do. We foster a work environment that’s inclusive and diverse — and where our people can be themselves — so we can reflect the customers and learners we serve.
Pearson is delighted to be committed to the Race Charter, and to be confirmed by Stonewall to be in the Top 100 Employers LGBTQ+ employers in the UK.
We are a Disability Confident committed employer and were recognised in the Best Employers for Diversity 2019 awards, and featured on The Forbes list of Best D&I Employers, and are a Working Mums Top Employer and Age Positive employer.
Salary : 9.5 - 9.5Apply Now!