Job Location : Eastleigh, UK
Customer Assessor (customer service) - Private Medical Insurance - Starting salary between £23,900 to £31,200 (depending on hours, skills, and experience) plus additional benefits
Our standard full-time contracts are for 35 hours per week (with options for part time working, after the initial 18 week full time training period).However we want you to have the flexibility to increase your working hours if it suits you, so we also offer the option for enhanced 40 hour contract which has an enhanced salary of up to £31,200
Flexible shift pattern between 08:00 - 18:30 Monday - Friday. 1 Saturday shift every 6 weeks 09:00 - 13:00
Are you passionate about delivering brilliant service and ensuring customers get the help they need when they need it most? Do you exceed in a fast-paced busy environment? Are you someone who establishes relationships easily with others, making them feel valued and supported? We are looking for people who truly care and are driven to give it their all every single day.A bit about the job:You will be working within a fast paced busy telephony driven role to guide and support customers through their health claims journey, be that confirming for appointments, solving a bill query or whether it's overnight care, outpatient treatment, diagnostic tests, scans, or aftercare, you will help & support our customers to get the specialist private treatment they need. Part of this role will involve handling customer dissatisfaction, with support from your team.
We love people who do the right thing for our customers, and our colleagues. We want people who speak up, who take ownership and who make good decisions.Skills and experience we're looking for:
Excellent communication skills and previous experience in a customer service-related role
What you'll get for this role:
Salary : -
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