Information Technology Service Delivery Manager - RESOURCING WORLD LTD : Job Details

Information Technology Service Delivery Manager

RESOURCING WORLD LTD

Job Location : Leeds, UK

Posted on : 06/05/2021 - Valid Till : 17/06/2021

Job Description :

Are you an IT Service or Service Delivery Manager and looking for your next position within a great organisation? If so, I would be keen to speak with you regarding an exciting opportunity based in York. The working environment is fast-paced and friendly with a real team ethos.

Responsibilities will include, but are not limited to:

  • Account Management - collecting and reviewing KPI data in support of improvement activities
  • Incident Management
  • Service Level Management
  • Receive and review IT Service Management processes (Change/Incident/Problem and Request tickets)
  • Perform mid-level tasks associated with the relevant ITIL process.
  • Establish and maintain relationships with key stakeholders and liaise effectively with other teams throughout the business.
  • Assist in the development and implementation of support training for end users.

Applicants should have experience working in an ITIL environment and have knowledge of ITIL frameworks (v3 or v4 level certified). My client is also looking for someone with a proven track record in IT operations, quality practices and client services, who has excellent communication and customer service skills.

Salary : 30000 - 45000

Apply Now!

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