Operations Coordinator
Monday – Friday
8 am – 5 pm (preferably)
£28,000 - £30,000 per annum
I am currently recruiting for an operations coordinator with a strong customer service/administration background to join a friendly and fast paced team.
In this position you will be required to carry out a range of varied tasks such as processing and following up on orders/quotes via email and over the phone so having a good telephone manner is essential.
Key duties:
- Processing orders, following up on quotes, upselling and cross selling
- Data inputting into various systems to keep track of customers accounts, passing queries onto the correct department
- Be responsible for the main day to day operations of the business following processes to see orders through from enquiry to completion
- Maintain records by gaining relevant information including job stage, who places the order, price levels of materials, delivery requirements etc
- Be the first point of contact for all orders and schedule changes to new and existing customers
- Liaising with customers and suppliers by email, telephone and resolving queries
- Use company/industry knowledge to upsell to customers where appropriate
- Follow up with customers to ensure satisfaction of current services
- Build and maintain relationships with customers and suppliers
Desirable experience:
- Experienced within customer service/administration
- Good communication skills both verbally and written
- Organisation and planning skills
- Attention to detail
- Ability to multitask and prioritise
- Ability to work in a fast-paced environment
- Microsoft Office skills such as Excel, Word, and Outlook
If you have strong customer service experience and are looking for a fast paced position, please apply and Reed will be in touch.