My client is looking for someone either with experience in Product Management/Customer Success/ IT Sales - within a tech environment. They are looking for someone to :
- Build relationships with key contacts on your accounts and gain a deep understanding of their business needs.
- Assist with the coordination of customer onboarding and help the implementation team define critical success criteria that correlate directly to the pain points described in the sales process.
- Working closely with the sales team to assist with customer renewals.
- Work closely with the Technical team to drive adoption and reduce churn.
- Identifying potential up-sell opportunities for new recurring revenue and Professional services.
- Be the voice of the customer and feedback to the business what our users like and dislike about the product.
- Expereince with SaaS/Software
Three days a week in the office- Parking - Great Benefits.
A fantastic company to work for who will provide you with training and development within the company. If you are interested please forward me your CV to discuss further.