Housing Specialist
- Annual Salary: £30,000 - £35,000 (depending on experience)
- Location: Newbury
- Job Type: Full-time, Hybrid
We are looking for a Housing Specialist to join our clients Customer Services Management Centre Team. This role is essential in shaping our service around our customers to ensure we deliver right first time. As a Housing Specialist, you will handle complex housing queries, providing solutions and excellent service to our customers.
Day-to-day of the role:
- Take ownership of complex housing queries, including safeguarding, anti-social behaviour, and tenancy breaches.
- Investigate issues thoroughly and collaborate with colleagues to reach the best outcomes for our customers.
- Provide support via telephone, email, and digital channels, actively engaging with customers to understand and resolve their issues promptly and effectively.
- Utilise your housing knowledge and customer service skills to deliver a range of tenancy management services.
- Work collaboratively with internal and external stakeholders to ensure seamless service delivery.
Required Skills & Qualifications:
- Previous experience in delivering a range of housing management services.
- Highly organised with the ability to self-motivate.
- Experience working collaboratively with internal and external stakeholders.
- Proficient in using multiple computer systems.
- Previous experience in a customer-focused role within a busy environment.
- Strong problem-solving skills and the ability to identify risks.
Benefits:
- £450 yearly flexible benefit pot for benefits of your choice.
- Flexible working arrangements.
- 25 Days Holiday + Bank Holidays, with incremental increase up to 30 days.
- Option to buy or sell holiday as part of our flexible benefits package.
- Generous pension scheme matching up to 12%.
- Life cover from the start of employment.
- Recognition scheme with retail vouchers.
- Wellbeing discounts including Gym Memberships.
- A wide selection of other benefits available.
Joining us means being part of a team that makes a real difference to people’s lives. We offer the opportunity to develop your skills within a successful and diverse organisation that has a strong social purpose at its heart.
To apply for the Housing Specialist position, please submit your CV and we will screen your CV and contact you if successful!