Job Location : London, UK
Gateway Housing has been supporting communities to thrive since 1926. We are an ambitious London based housing association with over 3,000 homes in the heart of London's East End. We provide social rented homes, shared ownership, and sheltered housing. We develop new homes too and are part way through an exciting programme to deliver another 250 homes by 2025. We also run our own in-house maintenance service, Gateway Homeworks. Our vision is that People will want to live in a Gateway home and People will want to work at Gateway.
You will be joining the organisation at an exciting time and be a key member of a dynamic team that wants to deliver great landlord services and strengthen our links to the local community.
Our valuesOur values add up to P.A.C.E. Passionate, Accountable, Connected, Excellence. As a community housing association based in the East End for nearly 100 years, we're proud of the work we do to address the housing crisis through building and managing great homes.
We are looking for a Complaints and Customer Feedback Co-ordinator to to provide effective and timely co-ordination, management and monitoring of all complaints, customer feedback, Housing Ombudsman referrals and MP/ME enquiries.
Applicants must have excellent organisational, written, verbal and communication skills complimented with a positive attitude, be customer focused and empathetic to customer needs and diversity.
You will be a highly motivated person who can match our ambition for the organisation. So, you will be someone who has a positive, can-do attitude with a professional, pro-active approach that lives our corporate values and is proficient at building effective working relationships with colleagues, customers and all relevant stakeholders/regulatory bodies.
Your duties will include but not be limited to:
Knowledge, Skills and Experience
If you have the confidence and enthusiasm to work in a challenging but supportive working environment, we would like to hear from you.
Our benefits package includes:
Please note only shortlisted candidates will be contacted.
CLOSING DATE: Monday 29th April 2024
INTERVIEWS: TBC
Please note that on some occasions where we have received sufficient applications, we will close the vacancy earlier than the closing date advertised.
GATEWAY is an equal opportunities employer and welcomes applications from all sections of the community.